Privacy Policy
Brisbane Custom Drumsticks is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
Name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Custom engraving text provided by you
Payment details (processed securely by third-party payment providers)
Technical information such as IP address, browser type, and device data
2. How We Use Your Information
We collect your information to:
Process and fulfil orders
Provide personalised products and engraving services
Communicate with you about your order
Respond to enquiries and customer support requests
Improve our website and services
Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Payment Security
All payments are processed through secure third-party payment gateways.
We do not store or have access to your full credit card or payment details.
4. Sharing Your Information
We may share your information only with trusted third parties when necessary to operate our business, including:
Payment processors
Shipping and delivery providers
Website hosting and ecommerce platforms
These parties are required to handle your information securely and only for the intended purpose.
5. Cookies & Analytics
Our website may use cookies and analytics tools to:
Improve website functionality
Understand how visitors use our site
Enhance user experience
You can disable cookies in your browser settings if you prefer.
6. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Only authorised personnel have access to customer data.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data where legally permitted
To make a request, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us via the Contact page.