Returns & Exchanges
At Brisbane Custom Drumsticks, we take pride in the quality of our products. Please read the information below carefully before placing your order.
Personalised & Custom Products
Because personalised and engraved drumsticks are made specifically to your order, we do not accept returns or exchanges for these items if you change your mind.
Please ensure all engraving text, spelling, and font selections are correct before completing your purchase.
Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect due to an error on our part, we will happily offer:
A replacement
Or a refund, where appropriate
Please contact us within a reasonable timeframe after receiving your order and include clear photos of the issue.
Non-Personalised Products
For non-personalised items, returns or exchanges may be accepted in accordance with Australian Consumer Law.
Items must be:
Unused
In original condition
Returned within a reasonable timeframe
Return shipping costs may apply unless the item is faulty.
Change of Mind
We do not offer returns or exchanges for:
Personalised or engraved products
Items damaged due to misuse or normal wear
Change-of-mind returns are only applicable to non-personalised products.
How to Request a Return or Exchange
Contact us via the Contact page
Provide your order number and a brief description of the issue
We will guide you through the next steps
Please do not return items without contacting us first.
Shipping Costs
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Customers are responsible for return shipping costs unless otherwise stated.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Questions?
If you have any questions about returns or exchanges, please contact us — we’re here to help.