Shipping & Delivery
At Brisbane Custom Drumsticks, we aim to process and ship your order as quickly and carefully as possible.
Order Processing
Orders are processed after payment has been received
Personalised and engraved products are made to order
Processing times may vary depending on product type and order volume
We take care to ensure every order meets our quality standards before shipping.
Shipping Locations
We currently ship to:
Australia-wide
New Zealand
If you are ordering from outside these locations, please contact us before placing an order.
Shipping Costs
Shipping costs are calculated at checkout based on:
Your location
Order size and weight
All prices are displayed in Australian Dollars (AUD).
Delivery Timeframes
Delivery times vary depending on location and courier service.
Estimated delivery times are provided as a guide only and may be affected by external factors such as courier delays or peak periods.
We are not responsible for delays once an order has been dispatched.
Tracking Information
Where available, tracking details will be provided once your order has been shipped.
Please allow time for tracking updates to appear.
International Orders (New Zealand)
International orders may be subject to customs processing, duties, or taxes imposed by the destination country.
Any additional charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist.
Questions About Shipping?
If you have any questions about shipping or delivery, please contact us via the Contact page.